Rating:
I cannot say enough good about this shop!
I was literally 40 miles into an 800 mile trip when my car started making a terrible noise. I pulled off the highway and found Silas Deane Auto - I was recommended by the gas station up the street.
I explained my situation and within minutes they had the car up on the lift and had diagnosed the problem (a broken shock mount and some ball joints that were seriously dangerous (I didn't realize they were so bad...)). Even though the shop was supposed to close the owner stayed and fixed everything himself -- he was there for over 2 hours after closing, working on my car. We got out of there at 8 PM and on our way -- made the rest of our trip safely, the car felt much better! :)
The waiting room is small but clean, with a nice couch and chairs, cable, wifi, free coffee & cocoa & juice. The shop is conveniently located right off of 91 on Silas Deane Highway - it was only 3 blocks or so from the exit. The parking lot is well labeled and has plenty of parking.
Everyone I spoke to, Shaun (the owner) and Rob (office manager?) and another guy (sorry I forgot his name!) were super helpful - friendly, personable, and just plain kind.
I wish I lived closer - I would bring my car back there any time.
Julia R.
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