Outstanding service when ever I go there. Prices are great, there is no high pressure to get work done, they just make suggestions and then let you decide! Rob spent time while I was waiting to give me options on a 4 tire purchase and also let me know of work that should be…
I cannot say enough good about this shop!
I was literally 40 miles into an 800 mile trip when my car started making a terrible noise. I pulled off the highway and found Silas Deane Auto - I was recommended by the gas station up the street.
I explained my situation and within minutes they had the car up on the lift and had diagnosed the problem (a broken shock mount and some ball joints that were seriously dangerous (I didn't realize they were so bad...)). Even though the shop was supposed to close the owner stayed and fixed everything himself -- he was there for over 2 hours after closing, working on my car. We got out of there at 8 PM and on our way -- made the rest of our trip safely, the car felt much better! :)
The waiting room is small but clean, with a nice couch and chairs, cable, wifi, free coffee & cocoa & juice. The shop is conveniently located right off of 91 on Silas Deane Highway - it was only 3 blocks or so from the exit. The parking lot is well labeled and has plenty of parking.
Everyone I spoke to, Shaun (the owner) and Rob (office manager?) and another guy (sorry I forgot his name!) were super helpful - friendly, personable, and just plain kind.
I wish I lived closer - I would bring my car back there any time.
Great group of knowledgeable guys. Had a performance alignment done on my trans am, and they took the time to make it perfect. Even road tested it and made adjustments afterward because they weren't completely happy with it. car drives like a dream after their work! Thank you!
Shaun, Rob and everyone who works there are very attentive, detail-oriented, and do a great job. I've had my car (which is an older car with a high number of miles) serviced or repaired there a dozen times, and even in its old age it is driving better than ever thanks to their…